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Prices

All current prices listed on the website www.vinsroumains.com are valid and binding.  It is entirely EXPANDION Sarl´s decision either to make any temporary or permanent changes in the current price list and to determine conditions and the length of the period for the changes. Special discounts, tasting prices, promotions etc. may be announced on the Facebook page "Romanian wines in Luxembourg".

Orders

Orders must be made in written, either by following the ordering process on the company website www.vinsroumains.com or by email: contact@vinsroumains.com. Orders submitted via email must include name and surname of the customer, company name (if applicable), invoice address and delivery address (if vary), contact phone number, names and quantities of wines (number of boxes of each product), preferred delivery time. Orders must always refer to number of full boxes of each product. The minimum order amounts to 1 box of 6 bottles.

Any modifications or cancellations of submitted orders can be made at the latest 24 hours before agreed delivery time, in written form sent to the address: contact@vinsroumains.com or by sms sent to the nr +352 691 706 529, otherwise the customers agrees to be charged with the delivery fee of 20 EUR, which will have to be paid in cash at the originally agreed delivery time.

By submitting an order the customer declares being above the minimum legally required age entitling to buying alcohol in Luxembourg. In case of doubts,  EXPANDION Sarl has the right to get a proof/ask for ID to verify the age of the customer and to refuse selling alcohol, if the customer is below the required minimum age.

Payments
 

Orders are paid to EXPANDION Sarl either by selected credit cards/cash at the delivery or by bank transfer within 7 days from receiving an invoice. Payments by credit card are secured through the transaction company Six Payment Services (Europe) SA, thus EXPANDION Sarl has no access to credit card numbers of their customers during the whole payment process. Accepted cards: Visa/Visa Electron, V Pay, Mastercard, Maestro.

Orders that are to be picked up by the customer from the warehouse at 2, rue Edmond Reuter,  5326 Contern, must be paid by card/cash at the time of pick up.

Delivery

For orders that will be paid at the delivery either by cash or by card the delivery time may vary from 1 to 5 working days (to be agreed between EXPANDION Sarl and the customer). For orders that are to be paid by bank transfer, the delivery date and time needs to be agreed 1-5 working days after the payment arrives to EXPANDION Sarl´s bank account.

Delivery fees:

- within Luxembourg city - free

- pick ups from the warehouse  at 2 rue Edmond Reuter, 5326 Contern - free

- orders above 180 EUR within Luxembourg country - free

- orders of 180 EUR and below within Luxembourg country - 20 EUR to be paid in cash at the delivery

Orders will be delivered in original packages (carton boxes of 6 bottles of 750ml)

It is not possible to get a delivery in other countries.

Return policy

 

No returns of delivered/picked up products are accepted and no refunds will be made. Exchange is possible to another type of wine at either the same or higher price- subject to availability. Any difference in price must be covered by the customer on spot. Customer who wishes to exchange any of the bought wines, must send a message to contact@vinsroumains.com within 3 calendar days from the date of receiving the product, detailing the requested change. EXPANDION Sarl and customer need to agree on the date and time of exchange. Customer brings the wine that is to be exchanged to the warehouse at 2, rue Edmond Reuter, 5326 Contern at own cost. Only unopened, full boxes of wine can be exchanged.

Final note

By submitting an order customer accepts the above terms and conditions.